Top Help Desk Software - 2024
Updated on: 29th April 2024
1. Happyfox
Best Help Desk Software
Help Desk Software
14 Days
N/A
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
2. ServiceWise
ITSM Software that improves efficiency across different departments.
Help Desk Software
30 Days
$20
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Live Chat
- Multilingual
- SLA
- Ticketing Management
- Change Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Reports
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Windows
3. Casengo
Customer service software for ambitious teams
Help Desk Software
14 Days
N/A
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
4. JitBit HelpDesk
Helpdesk Ticketing System
Help Desk Software
Available
$29
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
5. Dixa
Make every conversation count.
Help Desk Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Experience Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Communication Management
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
- Call Logging
- Call Recording
- Call Scripting
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
6. HelpCrunch
Customer communication platform for Support, Marketing & Sales
Help Desk Software
14 Days
$12
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
7. CustomerFirst
CustomerFirst is a CRM Help Desk software.
Help Desk Software
N/A
N/A
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Email Integration
- Escalation
- Live Chat
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- Windows
8. C-Desk
Complete Helpdesk Solution
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
9. Hesk
Choose the help desk software company that's right for you!
Help Desk Software
30 Days
$39.95
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- SLA
- Ticketing Management
- IT Asset Management
- Knowledge Base
- Reports
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
10. OfficeAmp
Internal help desk to manage employee requests
Help Desk Software
14 Days
$1
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
11. HelpDeskEddy
Unified сustomer support system
Help Desk Software
Available
N/A
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Online Application
- Call Routing
- Escalation
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- Customizable Branding
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Android
- Windows
12. Support.ly
All-in-one helpdesk ticketing system
Help Desk Software
14 Days
$14.99
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Document Storage
- Interaction Tracking
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
13. Helpy
Customer support software for organizations serious about data control.
Help Desk Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Social Media Integration
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
14. Awesome Support
Make Customer Support A Breeze From Within Your WordPress Site
Help Desk Software
N/A
N/A
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Platforms
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
15. Motadata HelpDesk
IT Service Desk Software for Modern yet Simple Interface for Digital Enterprise
Help Desk Software
30 Days
N/A
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Windows
- Mac
- Linux
Have a perfect idea for Software development?
Reach out to Hyperlink InfoSystem and Drop Your queries with a top Software development company to get custom software development services from the best.
Share Your Requirements
16. SeamlessDesk
Be the Superman of customer service
Help Desk Software
Available
Free
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Change Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Reports
- SLA Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
17. SmarterTrack
The Online Help Desk You Need
Help Desk Software
30 Days
$20
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Windows
18. Central Desk
Answer support requests quickly and easily with Central Desk.
Help Desk Software
30 Days
N/A
Other Category
- Help Desk Software
Features
- Attendance Tracking
- Customer Review
- Online Application
- Call Routing
- Escalation
- Live Chat
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
19. Daktela Polska
Multi-channel customer service. Built-in virtual exchange. Built-in CRM.
Help Desk Software
N/A
N/A
Other Category
- Call Center Software
- Call Tracking Software
- Customer Service Software
- Help Desk Software
- Speech Recognition Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Knowledge Base
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Audio Capture
- Automatic Transcription
- Concatenated Speech
- Custom Dictionary
- Customizable Macros
- Speech-to-Text Analysis
- Voice Recognition
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Call Recording
- Call Routing
- Caller Identification
- CRM Integration
- Intuitive Dashboard
- Real-Time Analytics
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
20. Teknovate CRM
A Complete Solution to Improve Your Sales Performance.
Help Desk Software
7 Days
N/A
Other Category
- CRM Software
- Help Desk Software
- Lead Management Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Lead Management
- Reporting
- Security
- Workflow Automation
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Interaction Tracking
- Knowledge Base
- Ticketing Management
- Campaign Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Pipeline Management
- Operations Management
- Sales Tracking
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Windows
- Mac
- Linux
21. Roby
Simple Helpdesk For Internal Support
Help Desk Software
N/A
$250
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Interaction Tracking
- Live Chat
- Multi-Channel
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
22. Halp
Ticketing, powered by your conversations
Help Desk Software
14 Days
$15
Other Category
- Help Desk Software
- Remote Work Software
- Service Desk Software
Features
- Change Management
- Incident Management
- IT Asset Management
- Mobile Access
- Procurement Management
- Self Service Portal
- SLA Management
- Analytics & Reporting
- Alerts
- Customer Review
- Document Storage
- Email Integration
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Audio/Video Calls
- Collaboration
- Employee Monitoring
- Live Chat
- Remote Access
- Operations Management
Platforms
- Cloud Hosted
- Web-based
23. TeraNet Help Desk
T-HELPDESK HELP & SERVICE DESK TICKETING
Help Desk Software
N/A
N/A
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Interaction Tracking
- Live Chat
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
24. CloudApper Desk
A fast, efficient and effective customer ticketing app
Help Desk Software
N/A
N/A
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Ticketing Management
- Incident Management
- IT Asset Management
- Knowledge Base
- Reports
- SLA Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
25. SeQure Internal Helpdesk
Mobile First Helpdesk for your Hybrid Workforce
Help Desk Software
14 Days
$29
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
26. Elevio
Lower Support Load, More Engagement.
Help Desk Software
14 Days
$79
Other Category
- Content Management Software
- Customer Engagement Software
- Customer Experience Software
- Help Desk Software
- Knowledge Management Software
- Review Management Software
Features
- Customization
- Dashboards
- Document Storage
- Email Integration
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
- Analytics
- Content Publishing
- Form Builder
- Media Management
- Multilingual
- Scheduling
- SEO Management
- Website Management
- Access Control
- Cataloging/Categorization
- Collaboration
- Content Management
- Knowledge Base Management
- Operations Management
- Search/Filter
- Security
- Self Service Portal
- Analytics & Insights
- Campaign Management
- Dashboard
- Feedback Management
- Review Generation
- Review Monitoring
- Review Notifications
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Live Chat
- Reporting/Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
27. Aisera
Elevate Your Employee & Customer Experience
Help Desk Software
N/A
N/A
Other Category
- Customer Experience Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Appointment Management
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
28. EcholoN
Enterprise Service Management Suite - Made in Germany
Help Desk Software
N/A
N/A
Other Category
- Customer Service Software
- Help Desk Software
- Quality Management Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Appointment Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Audit Management
- Complaint Management
- Defect Tracking
- Document Control
- Equipment Management
- Maintenance Management
- Performance Reporting
- Risk Management
- Supplier Quality Control
- Training Management
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
29. EngageBay
Market better. Sell faster.
Help Desk Software
Available
$14.99
Other Category
- CRM Software
- Email Management Software
- Email Marketing Software
- Help Desk Software
- Lead Generation Software
- Lead Management Software
- Live Chat Software
- Marketing Automation Software
- Sales Force Automation Software
- Social Media Marketing Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- Forecasting & Analytics
- Lead Management
- Reporting
- Sales Automation
- Workflow Automation
- A/B Testing
- Analytics/ROI Tracking
- Customizable CTAs
- Google AdWords Visibility
- Lead Management
- Sales Intelligence
- Search Marketing
- Segmentation and Targeting
- Social Marketing
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Live Chat
- Multilingual
- SLA
- Ticketing Management
- A/B Testing
- Auto-Responders
- Customer Surveys
- Dynamic Content
- Event Triggered Email
- Landing Pages/Web Forms
- Mailing List Management
- Operations Management
- Subscriber Management
- Campaign Management
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Source Tracking
- Account Management
- Campaign Management
- Customer Communications
- Email Marketing
- Lead Management
- Proposal Generation
- Sales Forecasting
- Workflow and Approvals
- Antivirus
- Email Monitoring
- Response Management
- Routing
- Signature Management
- Whitelisting/Blacklisting
- Data Import/Export
- Landing Page Builder
- Lead Capture
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Pipeline Management
- Prospecting Tools
- Reporting & Analytics
- Campaign Management
- Content Curation
- Engagement
- Multi-Account Management
- Publishing Management
- Scheduling
- Social Analytics
- Alerts/Notifications
- Chat Bots
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
30. Yorodesk
The Only Help Desk Software Built on Yorodesk
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Dashboards
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Android
- Windows
- Mac
- Linux
Need Assistance with Custom Software Development?
Hire Developers from Hyperlink InfoSystem to get assistance from a Top Software development company, and make your awesome idea perfect for your users.
Go to Website
31. Apptivo
SOFTWARE THAT GROWS WITH YOUR BUSINESS
Help Desk Software
30 Days
$8
Other Category
- Billing and Invoicing Software
- CRM Software
- Distribution Software
- eCommerce Software
- E-Commerce Software
- Expense Report Software
- Help Desk Software
- Procurement Software
- Project Management Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Workflow Automation
- Alerts/Notifications
- Collaboration
- Dashboard
- Expense Tracking
- Project Tracking
- Project Planning
- Reporting and Forecasting
- Resource Management
- Task Management
- Timesheets
- Workflow Management
- Billing Portal
- Customer Database
- Customizable Invoices
- Hourly Billing
- Multi-Currency
- Online Invoicing
- Online Payments
- Loyalty Program
- Project Billing
- Tax Calculator
- Templates
- Asset Management
- Budget Management
- Catalog Management
- Invoice Processing
- Purchase Order Management
- Requisitions & Approvals
- Automated Workflows
- Drag & Drop
- Integrations
- Mobility
- Receipt Management
- Workflow Management
- Financial Management
- Logistics Management
- Purchasing
- Operations Management
- Returns Management
- Warehouse Management
- Catalog Management
- CRM
- Data Security
- Email Marketing
- Inventory Management
- Mobile Access
- Order Management
- Reporting & Analytics
- Returns Management
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Interaction Tracking
- Live Chat
- Multilingual
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
32. CloudYogi CRM
Grow Your Business with the Most Flexible CRM Application
Help Desk Software
30 Days
N/A
Other Category
- Contact Management Software
- CRM Software
- Help Desk Software
- Lead Management Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Forecasting & Analytics
- Lead Management
- Pipeline Management
- Reporting
- Sales Automation
- Contact Management
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Operations Management
- Sales Tracking
- Contact Import/Export
- Lead Management
- Reminders
- Search/Filter
- Segmentation
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Response Template
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- Windows
33. ngDesk
Ready to Go Easy to Use
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
34. ClickDesk
Convert your visitors to happy customers
Help Desk Software
Available
Free
Other Category
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Canned Responses
- Chat Bots
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
35. EvantoDesk
Powerful yet simple help desk software.
Help Desk Software
Available
$15
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Knowledge Base
- Live Chat
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
36. Helpwise
Convert Customer Queries into Customer Delight
Help Desk Software
14 Days
$12
Other Category
- Customer Service Software
- Customer Success Software
- Help Desk Software
- Live Chat Software
Features
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Self-Service Portal
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Operations Management
- Task Management
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
37. Re:Desk
BEST TICKETING SYSTEM FOR SMALL BUSINESS
Help Desk Software
30 Days
$250
Other Category
- Customer Service Software
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Response Template
- Ticketing Management
- Alerts/Notifications
- Help Desk
- Knowledge Base
- Self-Service Portal
- Change Management
- CMDB
- Incident Management
- Knowledge Base
- Reports
- Self Service Portal
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
38. Richpanel
Effortless customer support for your ecommerce store
Help Desk Software
14 Days
$80
Other Category
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Alerts/Notifications
- Appointment Management
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
39. OneDesk
Manage your projects, support your customers, provide services.
Help Desk Software
14 Days
$9
Other Category
- Help Desk Software
- Product Roadmap Software
- Project Management Software
Features
- Alerts/Notifications
- Collaboration
- Dashboard
- Expense Tracking
- Idea Management
- Portfolio Management
- Project Tracking
- Project Planning
- Reporting and Forecasting
- Resource Management
- Task Management
- Timesheets
- Workflow Management
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Collaboration
- Content Import/Export
- Diagramming
- Drag & Drop
- Feature Management
- Milestone Tracking
- Prioritization
- Visualization
- Workflow Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
40. Issuetrak
Help desk software headache-free.
Help Desk Software
N/A
$59
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
41. Wix Answers
Wix Answers puts all support channels under the same platform.
Help Desk Software
14 Days
$24
Other Category
- Call Center Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Interactive Voice Response
- Queue Management
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
42. Front
One place to take care of all your customers
Help Desk Software
7 Days
$9.00
Other Category
- Customer Experience Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
- Team Communication Software
- Team Management Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Multi-Channel
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Activity/News Feed
- Alerts/Notifications
- Collaboration
- File Sharing
- Meeting Management
- Mobile Access
- Real-time Chat
- Task Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
- Text Analysis
- Assignment Management
- Commenting/Notes
- Goal Setting/Tracking
- Messaging
- Productivity Analysis
- Project Planning
- Scheduling
- Task Management
- Third Party Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
43. ProProfs Help Desk
Delighting Customers with Faster Ticket Resolution.
Help Desk Software
15 Days
$15
Other Category
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Change Management
- CMDB
- Knowledge Base
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- Web-based
44. Gladly
Deliver personalized customer experiences at scale
Help Desk Software
N/A
N/A
Other Category
- Call Center Software
- Customer Experience Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Platforms
- Cloud Hosted
- Web-based
- Windows
45. Vtiger Help Desk
Build Enduring Customer Relationships
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
Did we miss Any?
Couldn't find your perfect software listed over here? Email us the details at [email protected] to register your software and make it more browsable for your users.
Email Us
46. Gorgias
Gorgias is a customer support helpdesk specially designed for Shopify stores
Help Desk Software
7 Days
$60
Other Category
- Help Desk Software
Features
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Live Chat
- Multilingual
Platforms
- Cloud Hosted
- Web-based
47. Salesforce Service Cloud
The Salesforce Service Cloud of Customer Support.
Help Desk Software
30 Days
$300
Other Category
- Customer Engagement Software
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
- Help Desk
- Knowledge Base
- Response Templates
- Self-Service Portal
- Social Media Integration
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Video Support
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
48. Zoho Desk
Put customer service at the heart of your company.
Help Desk Software
Available
Free
Other Category
- Customer Engagement Software
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Self-Service Portal
- Social Media Integration
- Communication Management
- Feedback Management
- Live Chat
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
49. Freshdesk
Affordable customer support software.
Help Desk Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
50. HubSpot Help Desk
Help Desk & Ticketing Software
Help Desk Software
Available
Free
Other Category
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux