Top Customer Service Software - 2024

Updated on: 03rd March 2024

1. Playvox

Customer Service Software to deliver exceptional experiences.


Customer Service Software
category
15 Days
software trial

N/A
price

Other Category
  • Customer Service Software
Features
  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Knowledge Base
  • Response Templates
  • Self-Service Portal
Platforms
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac

2. CustomerWise

A solution that focuses on delivering exceptional customer service.


Customer Service Software
category
30 Days
software trial

$20
price

Other Category
  • Customer Service Software
Features
  • Alerts/Notifications
  • Appointment Management
  • Knowledge Base
  • Live Chat
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • Android
  • Windows

3. Agile CRM

All-in-One CRM Software, Sales Enablement + Marketing Automation + Customer Service.


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • CRM Software
  • Customer Service Software
  • Customer Success Software
  • Lead Generation Software
  • Lead Management Software
  • Marketing Automation Software
Features
  • Calendar & Task
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • Forecasting & Analytics
  • Lead Management
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Workflow Automation
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Google AdWords Visibility
  • Lead Management
  • Sales Intelligence
  • Segmentation and Targeting
  • Social Marketing
  • Alerts/Notifications
  • Appointment Management
  • Feedback Management
  • Help Desk
  • Social Media Integration
  • Campaign Management
  • Contact Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Operations Management
  • Contact Database
  • Data Import/Export
  • Landing Page Builder
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Lead Verification/Validation
  • Pipeline Management
  • Prospecting Tools
  • Reporting & Analytics
  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Onboarding
  • Revenue Management
  • Reporting & Analytics
  • Task Management
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

4. Gainsight CS

Deliver the Outcomes Your Customers Desire


Customer Service Software
category
N/A
software trial

N/A
price

Other Category
  • Customer Engagement Software
  • Customer Experience Software
  • Customer Service Software
  • Customer Success Software
Features
  • Alerts/Notifications
  • Feedback Management
  • Live Chat
  • Response Templates
  • Social Media Integration
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Revenue Management
  • Churn Management
  • Feedback Management
  • Reporting/Analytics
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Predictive Analytics
  • Survey/Poll Management
  • Trend Analysis
Platforms
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac

5. Online Lead Portal

Customer at your Finger Tips


Customer Service Software
category
7 Days
software trial

$119
price

Other Category
  • CRM Software
  • Customer Service Software
  • Integration Software
  • Lead Generation Software
  • Lead Management Software
  • Marketing Automation Software
  • Real Estate CRM Software
  • Team Communication Software
Features
  • Calendar & Task
  • Contact Management
  • Custom Dashboard
  • Email Integration
  • File Management
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
  • Analytics/ROI Tracking
  • Campaign Management
  • Customizable CTAs
  • Email Marketing
  • Lead Management
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Self-Service Portal
  • Social Media Integration
  • Campaign Management
  • Contact Management
  • Email Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Operations Management
  • Sales Tracking
  • Source Tracking
  • Client Manager
  • Time Organizer
  • Lead Generator
  • Campaign Management
  • Contact Management
  • Interaction Tracking
  • Property Alerts
  • Referral Tracking
  • Reports & Analytics
  • Sales & Listing
  • Activity/News Feed
  • Alerts/Notifications
  • Collaboration
  • Mobile Access
  • Real-time Chat
  • Contact Database
  • Data Import/Export
  • Landing Page Builder
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Lead Verification/Validation
  • Pipeline Management
  • Prospecting Tools
  • Reporting & Analytics
  • Access Control
  • Compliance Management
  • Dashboard
  • Data Management
Platforms
  • Cloud Hosted
  • Web-based
  • Android
  • Windows

6. Happyfox

Best Help Desk Software


Customer Service Software
category
14 Days
software trial

N/A
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Help Desk
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

7. Front

One place to take care of all your customers


Customer Service Software
category
7 Days
software trial

$9.00
price

Other Category
  • Customer Experience Software
  • Customer Service Software
  • Help Desk Software
  • Live Chat Software
  • Team Communication Software
  • Team Management Software
Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Multi-Channel
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Activity/News Feed
  • Alerts/Notifications
  • Collaboration
  • File Sharing
  • Meeting Management
  • Mobile Access
  • Real-time Chat
  • Task Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Operations Management
  • Survey/Poll Management
  • Text Analysis
  • Assignment Management
  • Commenting/Notes
  • Goal Setting/Tracking
  • Messaging
  • Productivity Analysis
  • Project Planning
  • Scheduling
  • Task Management
  • Third Party Integration
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

8. Trengo

Streamline emails, socials, whatsapps, calls and collaborate in your team-inbox


Customer Service Software
category
14 Days
software trial

N/A
price

Other Category
  • Customer Engagement Software
  • Customer Service Software
Features
  • Alerts/Notifications
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration
  • Communication Management
  • Reporting/Analytics
  • Self Services
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

9. TeamSupport

Customer-focused Customer Support Software.


Customer Service Software
category
14 Days
software trial

N/A
price

Other Category
  • Customer Service Software
  • Customer Success Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Live Chat
  • Ticketing Management
  • Feedback Management
  • Help Desk
  • Self-Service Portal
  • Social Media Integration
  • Alert/Notification
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

10. edesk

xSellco makes it simple to support all your ecommerce customers in one place.


Customer Service Software
category
14 Days
software trial

$69
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration
  • Analytics & Reporting
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

11. piHappiness

Customer Feedback App & Survey Software


Customer Service Software
category
30 Days
software trial

$49.99
price

Other Category
  • Customer Experience Software
  • Customer Service Software
Features
  • Self-Service Portal
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

12. ManageEngine SupportCenter Plus

Delight your customers with world-class support


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

13. Service Creatio

Intelligent platform to accelerate service delivery and customer delight


Customer Service Software
category
14 Days
software trial

$45
price

Other Category
  • Business Process Management Software
  • Customer Service Software
  • Low Code Development Platform
Features
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • AI-Assisted Development
  • Business Process Automation
  • Collaborative Development
  • Data Aggregation & Publishing
  • Deployment Management
  • Drag & Drop
  • Integrations Management
  • Iteration Management
  • Performance Monitoring
  • Requirements Management
  • Templates
  • Visual Modeling
  • Web/Mobile App Development
  • Workflow Management
  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Rules Management
  • Collaboration
  • Process Automation
  • Process Modelling
  • Process Monitoring
  • Reporting & Analysis
  • Workflow Management
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

14. Cayzu

Affordable Cloud Help Desk Software & Incident Ticketing System.


Customer Service Software
category
14 Days
software trial

N/A
price

Other Category
  • Customer Service Software
  • Help Desk Software
  • Service Desk Software
Features
  • Analytics & Reporting
  • Customization
  • Dashboards
  • Email Integration
  • Knowledge Base
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Incident Management
  • Knowledge Base
  • Remote Control
  • Reports
  • Self Service Portal
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Response Templates
  • Self-Service Portal
Platforms
  • Cloud Hosted
  • Web-based

15. osTicket

Open source support ticket system.


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • SLA
  • Ticketing Management
  • Help Desk
  • Social Media Integration
Platforms
  • On Premises
  • Windows
  • Mac

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16. Kayako

Customer Support Software that's feature-rich and easy to use


Customer Service Software
category
14 Days
software trial

$30
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

17. HelpSpot

Get your small customer service team organized for free.


Customer Service Software
category
Available
software trial

$499
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Response Template
  • SLA
  • Ticketing Management
  • Escalation
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

18. HubSpot Service Hub

Turns Customers Into Promoters and Service Into Growth.


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Customer Success Software
  • Live Chat Software
Features
  • Alerts/Notifications
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Self-Service Portal
  • Social Media Integration
  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Secured Encryption
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

19. Nextiva CRM

Gain the insight to turn customers into fans.


Customer Service Software
category
7 Days
software trial

$18.95
price

Other Category
  • Contact Management Software
  • Customer Service Software
  • Sales Force Automation Software
Features
  • Contact Database
  • Contact Import/Export
  • Daily Call List
  • Interaction Tracking
  • Lead Management
  • Reminders
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Templates
  • Alerts/Notifications
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Account Management
  • Channel Management
  • Contract Management
  • Customer Communications
  • Email Marketing
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Sales Forecasting
  • Workflow and Approvals
Platforms
  • Cloud Hosted
  • Windows

20. Helprace

Cloud-based Help Desk Software and Ticketing System - Helprace


Customer Service Software
category
30 Days
software trial

$18
price

Other Category
  • Community Software
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Social Media Integration
  • Activity Feed
  • Content Management
  • Discussion Boards
  • Group Management
  • Member Directory
  • Membership Management
  • Moderation
Platforms
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac

21. Groove

Simple Customer Service Software for Small Businesses


Customer Service Software
category
14 Days
software trial

$19
price

Other Category
  • Customer Service Software
Features
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android

22. Zoho Desk

Put customer service at the heart of your company.


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Engagement Software
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Dashboards
  • Email Integration
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Help Desk
  • Self-Service Portal
  • Social Media Integration
  • Communication Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

23. Zendesk Support

Customer Service Software & Remote Support Software


Customer Service Software
category
14 Days
software trial

N/A
price

Other Category
  • Call Center Software
  • Customer Engagement Software
  • Customer Service Software
  • Customer Success Software
  • Help Desk Software
  • Live Chat Software
  • Service Desk Software
Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multi-Channel
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management
  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Health Score
  • Operations Management
  • Task Management
  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Reporting/Analytics
  • Self Services
  • Video Support
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail
Platforms
  • Cloud Hosted
  • Web-based

24. Freshdesk

Affordable customer support software.


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Help Desk Software
  • Live Chat Software
Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Visitor Tracking
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

25. HubSpot CRM

Everything you need to organize, track, and nurture your leads and customers.


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • CRM Software
  • Customer Service Software
  • Lead Generation Software
  • Lead Management Software
Features
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Campaign Management
  • Contact Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

26. Salesforce Service Cloud

The Salesforce Service Cloud of Customer Support.


Customer Service Software
category
30 Days
software trial

$300
price

Other Category
  • Customer Engagement Software
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management
  • Help Desk
  • Knowledge Base
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

27. Fortifi

The all-in-one business management software


Customer Service Software
category
N/A
software trial

$50
price

Other Category
  • Business Management Software
  • CRM Software
  • Customer Service Software
Features
  • Calendar & Task
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Sales Automation
  • Alerts/Notifications
  • Help Desk
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Booking Management
  • Customer Management
  • Document Management
  • Marketing Management
  • Project Management
  • Operations Management
  • Workforce Management
Platforms
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac

28. Crisp

Multichannel customer support platform


Customer Service Software
category
14 Days
software trial

N/A
price

Other Category
  • Customer Service Software
Features
  • Subscriber Management
  • Frame Accuracy
  • Commission Management
  • Job Scheduling
  • Help Desk
  • Customize Content
  • Customizable Branding
  • Response Templates
  • Multiple Billing Rates
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

29. REVE Chat

Deliver Better Customer Experience with AI Driven Conversations


Customer Service Software
category
14 Days
software trial

$13.5
price

Other Category
  • Customer Service Software
  • Live Chat Software
Features
  • Alerts/Notifications
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Alerts/Notifications
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android

30. Vision Helpdesk

Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software


Customer Service Software
category
30 Days
software trial

$12.00
price

Other Category
  • Customer Service Software
  • Help Desk Software
  • Live Chat Software
  • Service Desk Software
Features
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

Did we miss Any?

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31. OXON

Single Platform to Communicate and Track Customers Throughout their Lifecycle.


Customer Service Software
category
14 Days
software trial

$45
price

Other Category
  • Call Center Software
  • Customer Service Software
Features
  • Help Desk
  • Self-Service Portal
  • Social Media Integration
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Manual Dialer
  • Voicemail
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

32. Kapture CRM

Get closer to your customers


Customer Service Software
category
30 Days
software trial

$20.49
price

Other Category
  • CRM Software
  • Customer Service Software
Features
  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Live Chat
  • Response Template
  • Social Media Integration
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Forecasting & Analytics
  • Mobile Access
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

33. UseResponse

All in one customer support software | knowledge base software.


Customer Service Software
category
14 Days
software trial

$1490
price

Other Category
  • Customer Service Software
  • Help Desk Software
  • Knowledge Management Software
  • Live Chat Software
Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Access Control
  • Collaboration
  • Discussion Boards
  • Knowledge Base Management
  • Search/Filter
  • Self Service Portal
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

34. DiamanteDesk

DiamanteDesk is FREE Open Source easy-to-use help-desk solution.


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Multi-Channel
  • SLA
  • Ticketing Management
  • Help Desk
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Web-based
  • Windows
  • Mac

35. EvantoDesk

Powerful yet simple help desk software.


Customer Service Software
category
Available
software trial

$15
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Help Desk
  • Knowledge Base
  • Live Chat
Platforms
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac

36. Help Sumo

FULL FEATURED HOSTED HELPDESK SOLUTION


Customer Service Software
category
30 Days
software trial

$19
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Self-Service Portal
  • Social Media Integration
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

37. NABD System

Helpdesk software across traditional and social channels


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Social Media Integration
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows

38. Abhisi

All-in-One Sales and Support Solution


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Appointment Management
  • Help Desk
  • Live Chat
  • Self-Service Portal
  • Social Media Integration
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

39. Enchant

Make customers happy with awesome support


Customer Service Software
category
30 Days
software trial

$15
price

Other Category
  • Customer Service Software
Features
  • Alerts/Notifications
  • Knowledge Base
  • Live Chat
  • Self-Service Portal
Platforms
  • Cloud Hosted
  • Web-based

40. Helpy

Customer support software for organizations serious about data control.


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Social Media Integration
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

41. Vocalcom

Cloud-based Contact Center Software


Customer Service Software
category
N/A
software trial

N/A
price

Other Category
  • Call Center Software
  • Customer Service Software
Features
  • Response Templates
  • Social Media Integration
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail
Platforms
  • Cloud Hosted
  • Web-based
  • Windows

42. Help Scout

Simplified customer service


Customer Service Software
category
15 Days
software trial

$20
price

Other Category
  • Customer Service Software
  • Help Desk Software
Features
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows

43. LiveAgent

Best Help Desk Software & Live Chat Software for Better Customer Service


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Service Software
  • Help Desk Software
  • Live Chat Software
  • Service Desk Software
Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Canned Responses
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
  • Alerts/Notifications
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management
Platforms
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

44. Akio.CX

The ultimate Contact Centre software


Customer Service Software
category
N/A
software trial

N/A
price

Other Category
  • Call Center Software
  • Customer Engagement Software
  • Customer Experience Software
  • Customer Service Software
  • IVR Software
Features
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Queue Management
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Communication Management
  • Content Creation
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
  • Escalation
  • Feedback Management
  • Knowledge Base
  • Social Media Integration
Platforms
  • Cloud Hosted
  • Web-based

45. Froged

Give customers a personalized and self serve support


Customer Service Software
category
Available
software trial

Free
price

Other Category
  • Customer Engagement Software
  • Customer Experience Software
  • Customer Service Software
  • Customer Success Software
  • Live Chat Software
Features
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Visitor Tracking
  • Alerts/Notifications
  • Feedback Management
  • Help Desk
  • Live Chat
  • Self-Service Portal
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Onboarding
  • Operations Management
  • Churn Management
  • Communication Management
  • Community Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Survey/Poll Management
Platforms
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

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46. Gladly

Deliver personalized customer experiences at scale


Customer Service Software
category
N/A
software trial

N/A
price

Other Category
  • Call Center Software
  • Customer Experience Software
  • Customer Service Software
  • Help Desk Software
  • Live Chat Software
Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
Platforms
  • Cloud Hosted
  • Web-based
  • Windows

47. Kustomer

Customer Service Reimagined


Customer Service Software
category
N/A
software trial

$99.00
price

Other Category
  • Customer Engagement Software
  • Customer Experience Software
  • Customer Service Software
Features
  • Alerts/Notifications
  • Appointment Management
  • Live Chat
  • Response Template
  • Self-Service Portal
  • Churn Management
  • Communication Management
  • Live Chat
  • Reporting/Analytics
  • Action Management
  • Customer Segmentation
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Text Analysis
Platforms
  • Cloud Hosted
  • Web-based
  • Windows

48. xSellco eDesk

Customer support tickets matched with order data from everywhere you sell


Customer Service Software
category
7 Days
software trial

$99.00
price

Other Category
  • Customer Service Software
Features
  • Subscriber Management
  • Boosting
  • Job Scheduling
  • Help Desk
  • Customize Content
  • Response Templates
  • Self-Service Portal
Platforms
  • Cloud Hosted
  • Web-based
  • Android
  • Windows

49. Relay

Connected Support for a Connected World


Customer Service Software
category
N/A
software trial

$99.00
price

Other Category
  • Customer Service Software
Features
  • Subscriber Management
  • Boosting
  • Job Scheduling
  • Customize Content
  • Response Templates
  • Social Media Integration
Platforms
  • Cloud Hosted
  • Web-based
  • Android
  • Windows

50. HelpShelf

Reduce support requests and create happier customers


Customer Service Software
category
30 Days
software trial

$25.00
price

Other Category
  • Customer Service Software
Features
  • Subscriber Management
  • Boosting
  • Job Scheduling
  • Customize Content
  • Customizable Branding
  • Response Templates
  • Self-Service Portal
Platforms
  • Cloud Hosted
  • Web-based
  • Android
  • Windows