Top Customer Service Software - 2024
Updated on: 20th September 2024
1. Playvox
Customer Service Software to deliver exceptional experiences.
Customer Service Software
15 Days
N/A
Other Category
- Customer Service Software
Features
- Alerts/Notifications
- Escalation
- Feedback Management
- Knowledge Base
- Response Templates
- Self-Service Portal
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
2. CustomerWise
A solution that focuses on delivering exceptional customer service.
Customer Service Software
30 Days
$20
Other Category
- Customer Service Software
Features
- Alerts/Notifications
- Appointment Management
- Knowledge Base
- Live Chat
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- On Premises
- Web-based
- Android
- Windows
3. Agile CRM
All-in-One CRM Software, Sales Enablement + Marketing Automation + Customer Service.
Customer Service Software
Available
Free
Other Category
- CRM Software
- Customer Service Software
- Customer Success Software
- Lead Generation Software
- Lead Management Software
- Marketing Automation Software
Features
- Calendar & Task
- Collaboration Tools
- Custom Dashboard
- Email Integration
- Forecasting & Analytics
- Lead Management
- Pipeline Management
- Reporting
- Sales Automation
- Workflow Automation
- A/B Testing
- Analytics/ROI Tracking
- Customizable CTAs
- Google AdWords Visibility
- Lead Management
- Sales Intelligence
- Segmentation and Targeting
- Social Marketing
- Alerts/Notifications
- Appointment Management
- Feedback Management
- Help Desk
- Social Media Integration
- Campaign Management
- Contact Management
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Operations Management
- Contact Database
- Data Import/Export
- Landing Page Builder
- Lead Capture
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Pipeline Management
- Prospecting Tools
- Reporting & Analytics
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Revenue Management
- Reporting & Analytics
- Task Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
4. Gainsight CS
Deliver the Outcomes Your Customers Desire
Customer Service Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- Customer Success Software
Features
- Alerts/Notifications
- Feedback Management
- Live Chat
- Response Templates
- Social Media Integration
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Revenue Management
- Churn Management
- Feedback Management
- Reporting/Analytics
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Predictive Analytics
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
5. Online Lead Portal
Customer at your Finger Tips
Customer Service Software
7 Days
$119
Other Category
- CRM Software
- Customer Service Software
- Integration Software
- Lead Generation Software
- Lead Management Software
- Marketing Automation Software
- Real Estate CRM Software
- Team Communication Software
Features
- Calendar & Task
- Contact Management
- Custom Dashboard
- Email Integration
- File Management
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
- Analytics/ROI Tracking
- Campaign Management
- Customizable CTAs
- Email Marketing
- Lead Management
- Search Marketing
- Segmentation and Targeting
- Social Marketing
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Self-Service Portal
- Social Media Integration
- Campaign Management
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Operations Management
- Sales Tracking
- Source Tracking
- Client Manager
- Time Organizer
- Lead Generator
- Campaign Management
- Contact Management
- Interaction Tracking
- Property Alerts
- Referral Tracking
- Reports & Analytics
- Sales & Listing
- Activity/News Feed
- Alerts/Notifications
- Collaboration
- Mobile Access
- Real-time Chat
- Contact Database
- Data Import/Export
- Landing Page Builder
- Lead Capture
- Lead Database Integration
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Pipeline Management
- Prospecting Tools
- Reporting & Analytics
- Access Control
- Compliance Management
- Dashboard
- Data Management
Platforms
- Cloud Hosted
- Web-based
- Android
- Windows
6. Happyfox
Best Help Desk Software
Customer Service Software
14 Days
N/A
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
7. Front
One place to take care of all your customers
Customer Service Software
7 Days
$9.00
Other Category
- Customer Experience Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
- Team Communication Software
- Team Management Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Multi-Channel
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Activity/News Feed
- Alerts/Notifications
- Collaboration
- File Sharing
- Meeting Management
- Mobile Access
- Real-time Chat
- Task Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Operations Management
- Survey/Poll Management
- Text Analysis
- Assignment Management
- Commenting/Notes
- Goal Setting/Tracking
- Messaging
- Productivity Analysis
- Project Planning
- Scheduling
- Task Management
- Third Party Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
8. Trengo
Streamline emails, socials, whatsapps, calls and collaborate in your team-inbox
Customer Service Software
14 Days
N/A
Other Category
- Customer Engagement Software
- Customer Service Software
Features
- Alerts/Notifications
- Feedback Management
- Help Desk
- Knowledge Base
- Self-Service Portal
- Social Media Integration
- Communication Management
- Reporting/Analytics
- Self Services
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
9. TeamSupport
Customer-focused Customer Support Software.
Customer Service Software
14 Days
N/A
Other Category
- Customer Service Software
- Customer Success Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Live Chat
- Ticketing Management
- Feedback Management
- Help Desk
- Self-Service Portal
- Social Media Integration
- Alert/Notification
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
10. edesk
xSellco makes it simple to support all your ecommerce customers in one place.
Customer Service Software
14 Days
$69
Other Category
- Customer Service Software
- Help Desk Software
Features
- Feedback Management
- Help Desk
- Knowledge Base
- Self-Service Portal
- Social Media Integration
- Analytics & Reporting
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
11. piHappiness
Customer Feedback App & Survey Software
Customer Service Software
30 Days
$49.99
Other Category
- Customer Experience Software
- Customer Service Software
Features
- Self-Service Portal
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
12. ManageEngine SupportCenter Plus
Delight your customers with world-class support
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
13. Service Creatio
Intelligent platform to accelerate service delivery and customer delight
Customer Service Software
14 Days
$45
Other Category
- Business Process Management Software
- Customer Service Software
- Low Code Development Platform
Features
- Feedback Management
- Help Desk
- Knowledge Base
- Response Templates
- Self-Service Portal
- Social Media Integration
- AI-Assisted Development
- Business Process Automation
- Collaborative Development
- Data Aggregation & Publishing
- Deployment Management
- Drag & Drop
- Integrations Management
- Iteration Management
- Performance Monitoring
- Requirements Management
- Templates
- Visual Modeling
- Web/Mobile App Development
- Workflow Management
- Access Controls/Permissions
- Alerts/Notifications
- Business Rules Management
- Collaboration
- Process Automation
- Process Modelling
- Process Monitoring
- Reporting & Analysis
- Workflow Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
14. Cayzu
Affordable Cloud Help Desk Software & Incident Ticketing System.
Customer Service Software
14 Days
N/A
Other Category
- Customer Service Software
- Help Desk Software
- Service Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Incident Management
- Knowledge Base
- Remote Control
- Reports
- Self Service Portal
- Feedback Management
- Help Desk
- Knowledge Base
- Response Templates
- Self-Service Portal
Platforms
- Cloud Hosted
- Web-based
15. osTicket
Open source support ticket system.
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
Features
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- SLA
- Ticketing Management
- Help Desk
- Social Media Integration
Platforms
- On Premises
- Windows
- Mac
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16. Kayako
Customer Support Software that's feature-rich and easy to use
Customer Service Software
14 Days
$30
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
17. HelpSpot
Get your small customer service team organized for free.
Customer Service Software
Available
$499
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Response Template
- SLA
- Ticketing Management
- Escalation
- Help Desk
- Knowledge Base
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
18. HubSpot Service Hub
Turns Customers Into Promoters and Service Into Growth.
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Customer Success Software
- Live Chat Software
Features
- Alerts/Notifications
- Help Desk
- Knowledge Base
- Live Chat
- Self-Service Portal
- Social Media Integration
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Secured Encryption
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
19. Nextiva CRM
Gain the insight to turn customers into fans.
Customer Service Software
7 Days
$18.95
Other Category
- Contact Management Software
- Customer Service Software
- Sales Force Automation Software
Features
- Contact Database
- Contact Import/Export
- Daily Call List
- Interaction Tracking
- Lead Management
- Reminders
- Search/Filter
- Segmentation
- Shared Contacts
- Templates
- Alerts/Notifications
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Account Management
- Channel Management
- Contract Management
- Customer Communications
- Email Marketing
- Lead Management
- Opportunity Management
- Performance Metrics
- Sales Forecasting
- Workflow and Approvals
Platforms
- Cloud Hosted
- Windows
20. Helprace
Cloud-based Help Desk Software and Ticketing System - Helprace
Customer Service Software
30 Days
$18
Other Category
- Community Software
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Escalation
- Knowledge Base
- Live Chat
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Social Media Integration
- Activity Feed
- Content Management
- Discussion Boards
- Group Management
- Member Directory
- Membership Management
- Moderation
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
21. Groove
Simple Customer Service Software for Small Businesses
Customer Service Software
14 Days
$19
Other Category
- Customer Service Software
Features
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
22. Zoho Desk
Put customer service at the heart of your company.
Customer Service Software
Available
Free
Other Category
- Customer Engagement Software
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Self-Service Portal
- Social Media Integration
- Communication Management
- Feedback Management
- Live Chat
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
23. Zendesk Support
Customer Service Software & Remote Support Software
Customer Service Software
14 Days
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Service Software
- Customer Success Software
- Help Desk Software
- Live Chat Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Operations Management
- Task Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Self Services
- Video Support
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
24. Freshdesk
Affordable customer support software.
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
25. HubSpot CRM
Everything you need to organize, track, and nurture your leads and customers.
Customer Service Software
Available
Free
Other Category
- CRM Software
- Customer Service Software
- Lead Generation Software
- Lead Management Software
Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Response Templates
- Campaign Management
- Contact Management
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
26. Salesforce Service Cloud
The Salesforce Service Cloud of Customer Support.
Customer Service Software
30 Days
$300
Other Category
- Customer Engagement Software
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
- Help Desk
- Knowledge Base
- Response Templates
- Self-Service Portal
- Social Media Integration
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Video Support
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
27. Fortifi
The all-in-one business management software
Customer Service Software
N/A
$50
Other Category
- Business Management Software
- CRM Software
- Customer Service Software
Features
- Calendar & Task
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Sales Automation
- Alerts/Notifications
- Help Desk
- Response Templates
- Self-Service Portal
- Social Media Integration
- Booking Management
- Customer Management
- Document Management
- Marketing Management
- Project Management
- Operations Management
- Workforce Management
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
28. Crisp
Multichannel customer support platform
Customer Service Software
14 Days
N/A
Other Category
- Customer Service Software
Features
- Subscriber Management
- Frame Accuracy
- Commission Management
- Job Scheduling
- Help Desk
- Customize Content
- Customizable Branding
- Response Templates
- Multiple Billing Rates
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
29. REVE Chat
Deliver Better Customer Experience with AI Driven Conversations
Customer Service Software
14 Days
$13.5
Other Category
- Customer Service Software
- Live Chat Software
Features
- Alerts/Notifications
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Alerts/Notifications
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
30. Vision Helpdesk
Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
Customer Service Software
30 Days
$12.00
Other Category
- Customer Service Software
- Help Desk Software
- Live Chat Software
- Service Desk Software
Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
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31. OXON
Single Platform to Communicate and Track Customers Throughout their Lifecycle.
Customer Service Software
14 Days
$45
Other Category
- Call Center Software
- Customer Service Software
Features
- Help Desk
- Self-Service Portal
- Social Media Integration
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Manual Dialer
- Voicemail
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
32. Kapture CRM
Get closer to your customers
Customer Service Software
30 Days
$20.49
Other Category
- CRM Software
- Customer Service Software
Features
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Template
- Social Media Integration
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Forecasting & Analytics
- Mobile Access
- Reporting
- Sales Automation
- Security
- Workflow Automation
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
33. UseResponse
All in one customer support software | knowledge base software.
Customer Service Software
14 Days
$1490
Other Category
- Customer Service Software
- Help Desk Software
- Knowledge Management Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Alerts/Notifications
- Appointment Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Access Control
- Collaboration
- Discussion Boards
- Knowledge Base Management
- Search/Filter
- Self Service Portal
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
34. DiamanteDesk
DiamanteDesk is FREE Open Source easy-to-use help-desk solution.
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Multi-Channel
- SLA
- Ticketing Management
- Help Desk
- Self-Service Portal
- Social Media Integration
Platforms
- Web-based
- Windows
- Mac
35. EvantoDesk
Powerful yet simple help desk software.
Customer Service Software
Available
$15
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Knowledge Base
- Live Chat
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
36. Help Sumo
FULL FEATURED HOSTED HELPDESK SOLUTION
Customer Service Software
30 Days
$19
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Escalation
- Help Desk
- Knowledge Base
- Live Chat
- Self-Service Portal
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
37. NABD System
Helpdesk software across traditional and social channels
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
38. Abhisi
All-in-One Sales and Support Solution
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
Features
- Appointment Management
- Help Desk
- Live Chat
- Self-Service Portal
- Social Media Integration
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
39. Enchant
Make customers happy with awesome support
Customer Service Software
30 Days
$15
Other Category
- Customer Service Software
Features
- Alerts/Notifications
- Knowledge Base
- Live Chat
- Self-Service Portal
Platforms
- Cloud Hosted
- Web-based
40. Helpy
Customer support software for organizations serious about data control.
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Social Media Integration
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
41. Vocalcom
Cloud-based Contact Center Software
Customer Service Software
N/A
N/A
Other Category
- Call Center Software
- Customer Service Software
Features
- Response Templates
- Social Media Integration
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- Windows
42. Help Scout
Simplified customer service
Customer Service Software
15 Days
$20
Other Category
- Customer Service Software
- Help Desk Software
Features
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
43. LiveAgent
Best Help Desk Software & Live Chat Software for Better Customer Service
Customer Service Software
Available
Free
Other Category
- Customer Service Software
- Help Desk Software
- Live Chat Software
- Service Desk Software
Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
44. Akio.CX
The ultimate Contact Centre software
Customer Service Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- IVR Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
- Communication Management
- Content Creation
- Feedback Management
- Live Chat
- Reporting/Analytics
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Escalation
- Feedback Management
- Knowledge Base
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
45. Froged
Give customers a personalized and self serve support
Customer Service Software
Available
Free
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- Customer Success Software
- Live Chat Software
Features
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
- Alerts/Notifications
- Feedback Management
- Help Desk
- Live Chat
- Self-Service Portal
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Operations Management
- Churn Management
- Communication Management
- Community Management
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
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46. Gladly
Deliver personalized customer experiences at scale
Customer Service Software
N/A
N/A
Other Category
- Call Center Software
- Customer Experience Software
- Customer Service Software
- Help Desk Software
- Live Chat Software
Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Platforms
- Cloud Hosted
- Web-based
- Windows
47. Kustomer
Customer Service Reimagined
Customer Service Software
N/A
$99.00
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
Features
- Alerts/Notifications
- Appointment Management
- Live Chat
- Response Template
- Self-Service Portal
- Churn Management
- Communication Management
- Live Chat
- Reporting/Analytics
- Action Management
- Customer Segmentation
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- Windows
48. xSellco eDesk
Customer support tickets matched with order data from everywhere you sell
Customer Service Software
7 Days
$99.00
Other Category
- Customer Service Software
Features
- Subscriber Management
- Boosting
- Job Scheduling
- Help Desk
- Customize Content
- Response Templates
- Self-Service Portal
Platforms
- Cloud Hosted
- Web-based
- Android
- Windows
49. Relay
Connected Support for a Connected World
Customer Service Software
N/A
$99.00
Other Category
- Customer Service Software
Features
- Subscriber Management
- Boosting
- Job Scheduling
- Customize Content
- Response Templates
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
- Android
- Windows
50. HelpShelf
Reduce support requests and create happier customers
Customer Service Software
30 Days
$25.00
Other Category
- Customer Service Software
Features
- Subscriber Management
- Boosting
- Job Scheduling
- Customize Content
- Customizable Branding
- Response Templates
- Self-Service Portal
Platforms
- Cloud Hosted
- Web-based
- Android
- Windows