Top Customer Engagement Software - 2024
Updated on: 29th April 2024
1. Peepi
Drive your company's growth using customer and employee engagement.
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Employee Engagement Software
Features
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Employee Database
- Feedback Management
- Performance Management
- Reporting & Dashboard
Platforms
- Cloud Hosted
- Web-based
2. Picnic
GAMIFIED CUSTOMER ENGAGEMENT HUB
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Response Template
- Reporting/Analytics
- Self Services
- Video Support
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
3. ReferralCandy
Grow your sales through word-of-mouth marketing
Customer Engagement Software
30 Days
$49
Other Category
- Customer Engagement Software
- Customer Loyalty Software
- Referral Software
Features
- Affiliate Marketing
- Referral Templates
- Reward Distribution
- Social Sharing
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Reporting and Analytics
- Rewards Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Response Template
- Reporting/Analytics
- Self Services
- Video Support
Platforms
- Cloud Hosted
- Windows
- Mac
4. LiveWorld
Conversation & Relationship Marketing
Customer Engagement Software
N/A
N/A
Other Category
- Artificial Intelligence Software
- Customer Engagement Software
- Social Media Management Software
Features
- Workflow Automation
- Campaign Management
- Customer Engagement
- Multi-Account Management
- Communication Management
- Community Management
- Response Template
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
5. Feedier
Gamified Feedback Tool
Customer Engagement Software
Available
Free
Other Category
- Customer Engagement Software
- Survey Software
Features
- Analysis Tools
- Automated Responses
- Campaign Management
- Custom Branding
- Custom Survey URLs
- Email Marketing
- Offline Response Collection
- Question Branching
- Question Library
- Supports Multimedia
- Survey Design
- Feedback Management
- Gamification
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
6. PipeOne
Make customer service personal and mobile.
Customer Engagement Software
Available
Free
Other Category
- Customer Engagement Software
Features
- Communication Management
- Content Creation
- Response Template
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
7. Mixpanel
The most powerful product analytics
Customer Engagement Software
Available
Free
Other Category
- Customer Engagement Software
- Web Analytics Software
Features
- Campaign Management
- Conversion Tracking
- Goal Tracking
- Keyword Tracking
- Pageview Tracking
- Referral Source Tracking
- User Interaction Tracking
- Churn Management
- Communication Management
- Community Management
- Feedback Management
- Reporting/Analytics
- Video Support
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
8. Akio.CX
The ultimate Contact Centre software
Customer Engagement Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- IVR Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
- Communication Management
- Content Creation
- Feedback Management
- Live Chat
- Reporting/Analytics
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Escalation
- Feedback Management
- Knowledge Base
- Social Media Integration
Platforms
- Cloud Hosted
- Web-based
9. CRMzz
Social marketing platform for businesses, customers and influencers
Customer Engagement Software
Available
$0
Other Category
- Customer Engagement Software
- Review Management Software
Features
- Campaign Management
- Dashboard
- Feedback Management
- Response Management
- Response Templates
- Review Generation
- Review Monitoring
- Review Notifications
- Social Sharing
- Content Creation
- Feedback Management
- Gamification
- Live Chat
- Reporting/Analytics
- Self Services
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
- Mac
10. Promoboxx
Channel Marketing Transformed With No Disruption
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Content Creation
- Feedback Management
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
11. Mallcomm
Effectively Managing Change During A Crisis
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Response Template
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
12. NGDATA
Mission control for the empowered marketer
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Data Management Software
Features
- Churn Management
- Communication Management
- Community Management
- Feedback Management
- Gamification
- Reporting/Analytics
- Self Services
- Customer Data
- Data Analysis
- Data Capture & Transfer
- Data Integration
- Data Migration
- Data Quality Control
- Data Security
- Information Governance
- Master Data Management
- Match & Merge
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Text Analysis
Platforms
- Cloud Hosted
- Windows
- Mac
- Linux
13. MoEngage
Engage customers across their lifecycle
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Email Marketing Software
Features
- Churn Management
- Communication Management
- Gamification
- Reporting/Analytics
- A/B Testing
- Auto-Responders
- Automation
- CAN SPAM Compliance
- Drip Campaigns
- Dynamic Content
- Event Triggered Email
- Image Library
- Mailing List Management
- Operations Management
- Templates
- Subscriber Management
Platforms
- Cloud Hosted
- Web-based
14. MessengerPeople
Leverage WhatsApp and other messaging apps successfully!
Customer Engagement Software
14 Days
N/A
Other Category
- Customer Engagement Software
- Customer Service Software
Features
- Communication Management
- Content Creation
- Feedback Management
- Response Template
- Reporting/Analytics
- Video Support
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Live Chat
- Live Chat
- Self-Service Portal
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
15. Vestorly
The right content to the right person at the right time.
Customer Engagement Software
Available
Free
Other Category
- Artificial Intelligence Software
- Content Management Software
- Customer Engagement Software
- Marketing Automation Software
Features
- Data Ingestion
- Decision Making
- Image Recognition
- Machine Learning
- Predictive Analytics
- Visual Search
- Workflow Automation
- Communication Management
- Content Creation
- Reporting/Analytics
- Video Support
- Analytics/ROI Tracking
- Campaign Management
- Email Marketing
- Landing Pages
- Lead Management
- Sales Intelligence
- Search Marketing
- Segmentation and Targeting
- Social Marketing
- Analytics
- Customizable Templates
- Document Management
- Form Builder
- Scheduling
- SEO Management
- Website Management
Platforms
- Cloud Hosted
- Windows
- Mac
- Linux
Hire industry experts for your industry-specific software requirements.
Reach out to Hyperlink InfoSystem to leverage the experience and expertise of a Top Software development company for your custom software development requirement.
Get in Touch
16. StackAdapt
How Agencies Thrive
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Community Management
- Reporting/Analytics
- Video Support
Platforms
- Cloud Hosted
- Web-based
17. Stampede
Bring More Customers Back.
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Email Marketing Software
- Marketing Automation Software
- Review Management Software
- SMS Marketing Software
Features
- Communication Management
- Feedback Management
- Reporting/Analytics
- Video Support
- Auto-Responders
- Customer Surveys
- Event Triggered Email
- Image Library
- Operations Management
- Analytics/ROI Tracking
- Campaign Management
- Customizable CTAs
- Landing Pages
- Sales Intelligence
- Segmentation and Targeting
- Social Marketing
- Dashboard
- Feedback Management
- Review Monitoring
- Review Notifications
- Mass Texting
- Message Personalization
- Reporting & Analytics
- Scheduled Messaging
Platforms
- Cloud Hosted
- Web-based
18. eGain Solve
Customer engagement hub suite.
Customer Engagement Software
N/A
N/A
Other Category
- Call Tracking Software
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
Features
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- CRM Integration
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Self Services
Platforms
- Cloud Hosted
- Web-based
19. Mongrov
Build your brand through engagement
Customer Engagement Software
14 Days
$3.99
Other Category
- Collaboration Software
- Customer Engagement Software
Features
- Communication Management
- Community Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Audio/Video Chats
- Contact Management
- Content Collaboration
- Workflow Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
20. Moxtra
Your OneStop Customer Portal
Customer Engagement Software
N/A
N/A
Other Category
- Collaboration Software
- Customer Engagement Software
- Customer Experience Software
- Digital Signature Software
- K-12 Software
- Portal Software
- Real Estate Agency Software
- Real Estate Property Management Software
Features
- Agile & Scrum
- Audio/Video Chats
- Calendar Management
- Contact Management
- Content Collaboration
- Document Management
- Synchronous Editing
- Audit Trail
- Authentication
- Custom Branding
- Document Management
- E-Signatures
- Multi-Party Signing
- Reminders
- Security & Encryption
- Templates
- Workflow Automation
- Document Management
- Onboarding
- Online Payments
- Owner Portal
- Property Accounting
- Property Inspections
- Renters Insurance
- Rental Listings
- Tenant Screening
- Violations Tracking
- Calendar Management
- Commission Management
- Contact Management
- Document Management
- Email Marketing
- Lead Management
- Listing Management
- Property Management
- Transaction Management
- Website Management
- Access Control
- Content Management
- Document Management
- Real Time Chat
- Records Management
- Reports & Analytics
- Search & Discovery
- Task Manager
- Attendance Tracking
- Classroom Management
- Communication Management
- Curriculum Management
- Enrollment Management
- Parent Portal
- Progress Reports
- Skill Testing
- Student Information/Records
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Response Template
- Reporting/Analytics
- Video Support
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
21. SmartKarrot
Customer Success Platform
Customer Engagement Software
30 Days
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- Customer Success Software
- Marketing Automation Software
Features
- A/B Testing
- Analytics/ROI Tracking
- Customizable CTAs
- Email Marketing
- Sales Intelligence
- Search Marketing
- Segmentation and Targeting
- Appointment Management
- Feedback Management
- Live Chat
- Response Templates
- Social Media Integration
- Account Management
- Alert/Notification
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Task Management
- Churn Management
- Communication Management
- Community Management
- Feedback Management
- Reporting/Analytics
- Self Services
- Video Support
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
22. PxidaCX
A unique customer engagement survey tool to drive better outcomes in your business
Customer Engagement Software
Available
Free
Other Category
- Customer Engagement Software
- Customer Experience Software
Features
- Churn Management
- Communication Management
- Feedback Management
- Reporting/Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
23. Pega Platform
AI-powered Intelligent Sales Automation for today’s changing world
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Healthcare CRM Software
- Lead Management Software
- Low Code Development Platform
Features
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Sales Tracking
- Alerts/Notifications
- Appointments
- Patient Communications
- Patient Management
- Churn Management
- Communication Management
- Reporting/Analytics
- AI-Assisted Development
- Business Process Automation
- Deployment Management
- Drag & Drop
- Integrations Management
- Iteration Management
- Requirements Management
- Web/Mobile App Development
Platforms
- Cloud Hosted
- Windows
- Mac
24. UrbanBuz
Deliver personalized customer experiences at scale and optimize customer engagement
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Churn Management
- Communication Management
- Feedback Management
- Gamification
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
25. Userlist
Email Marketing Automation for SaaS Companies. Done Right.
Customer Engagement Software
14 Days
$99
Other Category
- Customer Engagement Software
- Customer Success Software
- Email Marketing Software
Features
- Auto-Responders
- Automation
- Mailing List Management
- Operations Management
- Templates
- Churn Management
- Communication Management
- Feedback Management
- Reporting/Analytics
- Account Management
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Reporting & Analytics
Platforms
- Cloud Hosted
- Web-based
26. Localz
Customer engagement. Their way.
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Feedback Management
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
27. Lob
Automate Direct Mail and Address Verification at scale
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Churn Management
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Self Services
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
28. Liveoak
Liveoak enables global enterprises to do business with their customers without being in person.
Customer Engagement Software
N/A
N/A
Other Category
- Collaboration Software
- Customer Engagement Software
Features
- Audio/Video Chats
- Contact Management
- Content Collaboration
- Document Management
- Project Management
- Communication Management
- Content Creation
- Feedback Management
- Reporting/Analytics
- Video Support
Platforms
- Cloud Hosted
- Web-based
29. Liberty Converse
Advanced omnichannel contact centre
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
- Windows
30. ServiceDock
Get Closer to Customers Even When You Can't
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
Features
- Churn Management
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
Hire industry experts for your industry-specific software requirements.
Reach out to Hyperlink InfoSystem to leverage the experience and expertise of a Top Software development company for your custom software development requirement.
Get in Touch
31. Jebbit
Create Interactive Digital Experiences That Capture 1st-Party Data at Scale!
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Survey Software
Features
- Analysis Tools
- Automated Responses
- Campaign Management
- Custom Branding
- Custom Survey URLs
- Email Marketing
- Question Branching
- Question Library
- Skip Logic
- Supports Multimedia
- Survey Design
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Customer Segmentation
- Dashboard
- Multi-Channel Data Collection
- Predictive Analytics
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
32. Inventia
ENGAGE, IDENTIFY & SELL
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Churn Management
- Communication Management
- Community Management
- Response Template
- Reporting/Analytics
- Video Support
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
33. InsuredMine
Convert, Engage, and Retain
Customer Engagement Software
15 Days
$44
Other Category
- Customer Engagement Software
- Customer Experience Software
- Customer Success Software
- Email Marketing Software
- Insurance Agency Software
Features
- A/B Testing
- Auto-Responders
- CAN SPAM Compliance
- Drip Campaigns
- Mailing List Management
- Operations Management
- Templates
- Subscriber Management
- Booking Management
- Claims Management
- Contact Management
- Customer Management
- Document Management
- Life & Health
- Policy Management
- Property & Casualty
- Track Profits
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Revenue Management
- Reporting & Analytics
- Task Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Response Template
- Reporting/Analytics
- Self Services
- Video Support
- Action Management
- Customer Segmentation
- Dashboard
- Knowledge Management
- Predictive Analytics
- Survey/Poll Management
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
34. Upshot
An Omnichannel, User Engagement and Gamification Platform
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Churn Management
- Communication Management
- Feedback Management
- Gamification
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
35. Userlane
You support and train your users
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
Features
- Content Creation
- Gamification
- Reporting/Analytics
- Video Support
- Action Management
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
36. Customerly
Create an astonishing customer service experience seamlessly
Customer Engagement Software
Available
Free
Other Category
- Customer Engagement Software
Features
- Communication Management
- Feedback Management
- Gamification
- Response Template
- Reporting/Analytics
- Video Support
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
37. CrossEngage
Create Unique Customer Moments
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
Features
- Churn Management
- Communication Management
- Feedback Management
- Reporting/Analytics
- Self Services
- Action Management
- Customer Segmentation
- Dashboard
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
38. Conpass
Customer Experience Automation Platform for Software Companies
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
- Video Support
Platforms
- Cloud Hosted
- Web-based
39. COMO
Get to the heart of your customers In-store and online
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Loyalty Software
Features
- Communication Management
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Activity Tracking
- CRM
- Member Portal
- Membership Management
- Rewards Management
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
40. Community
Build your Community
Customer Engagement Software
N/A
N/A
Other Category
- Conversational Marketing Platform
- Customer Engagement Software
Features
- Communication Management
- Community Management
- Live Chat
- Reporting/Analytics
- Appointment Scheduling
- Audience Targeting
- Human Handover
- Multi-Channel Communication
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
41. Commenze
Turn your audience into a community
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Community Management
- Feedback Management
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
42. ChatGen
Automate conversations to accelerate your company
Customer Engagement Software
N/A
$79
Other Category
- Customer Engagement Software
Features
- Churn Management
- Communication Management
- Feedback Management
- Response Template
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based
43. Chaordix
Your brand’s social network
Customer Engagement Software
N/A
N/A
Other Category
- Blog Software
- Community Software
- Customer Engagement Software
- Customer Experience Software
- Social Networking Software
Features
- Activity/News Feed
- Blogs
- Data Security
- Group Management
- Privacy Options
- Social Media Management
- User Management
- Analytics & Insights
- Commenting System
- Group Posting
- Post Management
- Sharing & Distribution
- Search & Discovery
- Content Management
- Discussion Boards
- Group Management
- Ideation
- Member Directory
- Membership Management
- Communication Management
- Community Management
- Feedback Management
- Gamification
- Reporting/Analytics
- Video Support
- Customer Segmentation
- Dashboard
- Knowledge Management
- Predictive Analytics
- Survey/Poll Management
Platforms
- Cloud Hosted
- Web-based
44. Capacity
A new kind of helpdesk.
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Customer Experience Software
- Employee Engagement Software
Features
- Automated Scheduling
- Calendar Management
- Feedback Management
- Performance Management
- Reporting & Dashboard
- Time Tracking
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Response Template
- Reporting/Analytics
- Self Services
- Video Support
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
45. CallVU
Accomplish more on every customer call
Customer Engagement Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- Digital Signature Software
Features
- Alerts/Notifications
- Feedback Management
- Help Desk
- Live Chat
- Self-Service Portal
- Call Logging
- Campaign Management
- Escalation Management
- Interactive Voice Response
- Authentication
- Custom Branding
- E-Signatures
- Churn Management
- Communication Management
- Feedback Management
- Live Chat
- Reporting/Analytics
- Video Support
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
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46. Buzzeasy
The easy way to add digital channels to your contact center
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Community Management
- Feedback Management
- Reporting/Analytics
- Video Support
Platforms
- Cloud Hosted
- Web-based
47. Thought Industries
Powering the Business of Learning
Customer Engagement Software
N/A
N/A
Other Category
- Course Authoring Software
- Customer Engagement Software
- Customer Experience Software
- E-Learning Software
Features
- Alerts/Notifications
- Assessments
- Asynchronous Learning
- Blended Learning
- Certification Management
- Course Library
- Curriculum Management
- Learner Portal
- Multilingual
- Reports & Analytics
- Track Training
- User Management
- Content Import/Export
- Content Management
- Course Publishing
- Instructor-Led Courses
- PowerPoint Conversion
- Self-Paced Courses
- Support & Training
- Templates
- Test/Quiz Creation
- Video Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Self Services
- Video Support
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
48. Bunchball Nitro
Enterprise-level gamification
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Self Services
Platforms
- Cloud Hosted
- Web-based
49. Breezio
THE NEXT GENERATION ONLINE COMMUNITY PLATFORM
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
Features
- Communication Management
- Community Management
- Content Creation
- Self Services
- Video Support
Platforms
- Cloud Hosted
- Web-based
50. Bold360
Smarter Engagement for Customers and Employees
Customer Engagement Software
N/A
N/A
Other Category
- Customer Engagement Software
- Employee Engagement Software
- Live Chat Software
Features
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Automated Scheduling
- Calendar Management
- Employee Database
- Feedback Management
- Goal Management
- Messaging
- Performance Management
- Reporting & Dashboard
- Resource Management
- Shift Swapping
- Time Tracking
- Communication Management
- Feedback Management
- Reporting/Analytics
Platforms
- Cloud Hosted
- Web-based