Top Call Center Software - 2024
Updated on: 29th April 2024
1. Oreka GPL
Open Source Audio Recorder
Call Center Software
30 Days
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Predictive Dialer
- Queue Management
Platforms
- Cloud Hosted
- Web-based
- Windows
2. Streams Call Center
THE ALL-IN-ONE COMMUNICATIONS CLOUD INDUSTRY
Call Center Software
N/A
$19
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
3. Office24by7
Create happy, satisfied and loyal customers
Call Center Software
Available
N/A
Other Category
- Call Center Software
- IVR Software
- Telephony Software
Features
- Call Logging
- Call Recording
- Predictive Dialer
- Queue Management
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
- Call Center Management
- Call Monitoring
- IVR/Voice Recognition
- Predictive Dialer
- Telemarketing Management
- Voice & Data Integration
- VoIP
Platforms
- Cloud Hosted
- Web-based
4. Avaya OneCloud CCaaS
Realize Your Customer Experience Vision
Call Center Software
N/A
N/A
Other Category
- Auto Dialer Software
- Call Center Software
Features
- Call Recording
- Interactive Voice Response
- Queue Management
- Operations Management
- Voicemail
- Call Center Management
- Call Recording
- Contact List
- Real Time Reports
Platforms
- Cloud Hosted
- Web-based
- Windows
5. Zailab
The All-in-One Contact Center Platform
Call Center Software
N/A
$66
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
6. Juris Astra
The right software, exceptionally delivered
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
7. Intalk.io
Multi-Channel Call Center Software Solution
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Manual Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
8. IntelePeer
create smarter customer interaction, easily
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
9. CyburDial
Our Cloud Based Business Management & Operations Platform
Call Center Software
N/A
$85
Other Category
- Call Center Software
- Predictive Dialer Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Operations Management
- Voicemail
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Lead Management
- List Management
- Reports
- Voicemail Detection
Platforms
- Cloud Hosted
- Web-based
10. Voximplant
Future-proof Cloud Communications Made Easier
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
11. SingleComm
The all-in-one contact center platform for optimizing the agent-customer experience.
Call Center Software
N/A
$49
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
12. ReadyMode
The smartest, most powerful dialer for call centers.
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
13. CallTower
WE ENABLE PEOPLE TO EASILY CONNECT.
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Voicemail
Platforms
- Cloud Hosted
- Web-based
14. Exotel
Empower your teams to work remotely
Call Center Software
N/A
$33
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
15. Glia
Reinvent how you serve customers
Call Center Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Service Software
Features
- Call Logging
- Call Recording
- Campaign Management
- Conference Calling
- Escalation Management
- Manual Dialer
- Predictive Dialer
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
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16. Sharpen
Improve Your Contact Center’s Efficiency (Guaranteed)
Call Center Software
N/A
$25
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
17. Conquer
Accelerate Growth Across Your Entire Revenue Team
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Campaign Management
- Manual Dialer
- Predictive Dialer
- Queue Management
- Operations Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
18. KENT CamCall
Live Video Call
Call Center Software
30 Days
$69
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Campaign Management
- Conference Calling
- Escalation Management
- Queue Management
Platforms
- Cloud Hosted
- Windows
19. DCCM - Dynamic Contact Center Manager
Empower Contact center operations teams to effectively handle contact center changes and challenges
Call Center Software
30 Days
N/A
Other Category
- Call Center Software
- Change Management Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Operations Management
- Voicemail
- Audit Trail
- Change Planning
- Compliance Management
- Prioritization
- Reporting
Platforms
- Cloud Hosted
- On Premises
- Web-based
20. CallVU
Accomplish more on every customer call
Call Center Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
- Customer Experience Software
- Customer Service Software
- Digital Signature Software
Features
- Alerts/Notifications
- Feedback Management
- Help Desk
- Live Chat
- Self-Service Portal
- Call Logging
- Campaign Management
- Escalation Management
- Interactive Voice Response
- Authentication
- Custom Branding
- E-Signatures
- Churn Management
- Communication Management
- Feedback Management
- Live Chat
- Reporting/Analytics
- Video Support
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Platforms
- Cloud Hosted
- Web-based
21. Aspect Via
Enterprise Contact Center Solutions Powering Enterprises. Empowering Agents.
Call Center Software
N/A
N/A
Other Category
- Call Center Software
- Customer Engagement Software
Features
- Communication Management
- Feedback Management
- Gamification
- Response Template
- Reporting/Analytics
- Self Services
- Video Support
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
Platforms
- Cloud Hosted
- Web-based
22. SparkTG
Cloud Contact Center Solution for Businesses.
Call Center Software
N/A
N/A
Other Category
- Call Center Software
- IVR Software
- Telephony Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Messaging
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
- Auto-Dialer
- Call Center Management
- Call Monitoring
- Contact Management
- IVR/Voice Recognition
- Predictive Dialer
- Operations Management
- Telemarketing Management
- Voice & Data Integration
- VoIP
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
23. SmartcomDCX
Cloud and Telco services for smarter business
Call Center Software
30 Days
$55
Other Category
- Call Center Software
- Predictive Dialer Software
Features
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Lead Management
- List Management
- Rewards & Gamification
- Scripts & Surveys
- Voicemail Detection
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
24. LimeCall
One Powerful Lead Generation Platform.
Call Center Software
14 Days
N/A
Other Category
- Call Center Software
- Lead Generation Software
- Lead Management Software
Features
- Contact Database
- Landing Page Builder
- Lead Capture
- Lead Database Integration
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Prospecting Tools
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Reporting & Analytics
- Sales Tracking
- Call Logging
- Call Recording
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Reporting & Analytics
- Voicemail
Platforms
- Cloud Hosted
- Web-based
25. CallPage
Turn website visitors into sales calls, instantly
Call Center Software
Available
Free
Other Category
- Call Center Software
- Lead Generation Software
Features
- Contact Database
- Data Import/Export
- Landing Page Builder
- Lead Capture
- Lead Database Integration
- Lead Segmentation
- Lead Verification/Validation
- Pipeline Management
- Call Logging
- Call Recording
- Campaign Management
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Platforms
- Cloud Hosted
- Web-based
26. Evolve IP
A better, more-affordable, Virtual Desktop solution.
Call Center Software
N/A
N/A
Other Category
- Call Center Software
- Data Center Management Software
- Identity Management Software
- Remote Work Software
- Virtual Desktop Infrastructure (VDI) Software
Features
- Call Logging
- Call Recording
- Campaign Management
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Queue Management
- Access Control
- Collaboration
- Data Management
- Network Monitoring
- Performance Tracking
- Remote Workspace
- Collaboration
- File Sharing
- Remote Access
- Operations Management
- Security
- Audit Trail
- Backup Management
- Capacity Planning
- Compliance Management
- Cross-Reference System
- Device Auto-Discovery
- Diagnostic Testing
- Import/Export Data
- Multi-Platform
- Multi-User
- Performance Monitoring
- Power Management
- Access Certification
- Compliance Management
- Directory Services
- Multifactor Authentication
- Password Management
- Privileged Account Management
- Self-Service Access Request
- Single Sign On
- User Provisioning
Platforms
- Cloud Hosted
- Web-based
- Windows
- Mac
- Linux
27. Puzzel
Omnichannel Cloud-based Contact Centre Solution
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Manual Dialer
- Predictive Dialer
- Queue Management
Platforms
- iPhone/iPad
- Android
- Windows
28. PhoneIQ
Call Center Software and Phone System for Salesforce
Call Center Software
7 Days
$15
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
29. PBXware
Contact Center Edition
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
30. Noojee
Call Recorder Software
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
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31. contactone
Multi Channel Contact centre
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
32. Mekashron
POS software solutions
Call Center Software
N/A
$129
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
33. PRIMAS CX
Call Center Consulting
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
34. Kloudtalk
Cloud Based Phone System
Call Center Software
14 Days
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
35. Kaleyra
Omnichannel business communications
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
36. Jacada
Customer Service Automation
Call Center Software
N/A
N/A
Other Category
- Call Center Software
- Customer Service Software
Features
- Alerts/Notifications
- Appointment Management
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
37. iCallify
Intelligent Call Center Software
Call Center Software
14 Days
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Voicemail
Platforms
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
38. NGNInsights
Agent Performance & Management Innovation
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Escalation Management
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
39. Coztel
Cloud Based Call Center software
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
40. Contact Cubed
Speech Analytics Company
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- Windows
41. ContactWise
Modern way to build your contact centre
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Manual Dialer
- Predictive Dialer
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
42. CxEngage
Migrate Your Call Center To The Cloud With Confidence
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
43. IPFone
Cloud Contact Center
Call Center Software
N/A
$14.95
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
44. babelforce
Call Center Platform | Your ideas. Our platform
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Interactive Voice Response
- Predictive Dialer
- Queue Management
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
45. Kunnect XVP
Outbound Call Center
Call Center Software
N/A
$125
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
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46. Audara
Callcenter software in the cloud
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Web-based
- iPhone/iPad
- Android
- Windows
47. Ansapoint
Erlang and call center software
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Queue Management
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
48. AheevaCCS
The Omnibrand, Omnichannel, Omnilocation Contact Center Solution
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Manual Dialer
- Predictive Dialer
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
49. AgentOne ContactCenter Suite
https://sikom.de
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
50. ACD panel
Automatic Call Distribution Platform
Call Center Software
N/A
N/A
Other Category
- Call Center Software
Features
- Call Logging
- Call Recording
- Call Scripting
- Escalation Management
- Predictive Dialer
- Queue Management
- Voicemail
Platforms
- Cloud Hosted
- iPhone/iPad
- Android
- Windows