Genesys

Simplify your customer support and help desk

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30 Days
software trial
$75
price
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Category
  • Auto Dialer Software
  • Call Center Software
  • Customer Engagement Software
  • Customer Experience Software
  • Help Desk Software
  • Live Chat Software
Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • Call Logging
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Operations Management
  • Voicemail
  • Call Center Management
  • Call Recording
  • Call Scripting
  • Campaign Control
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks
  • Communication Management
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Platforms
  • Cloud Hosted
  • On Premises
  • iPhone/iPad
  • Android
  • Windows
  • Mac

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